Pingbix

Open your workspace, connect your channels, and start sending within minutes. In Pingbix, add SMS, WhatsApp, email, push, and web chat through one console or API. Import contacts, map custom fields, and apply consent rules so every send respects opt-in status and quiet hours. Build segments by behavior or attributes—last purchase, plan tier, churn risk—then compose templates with variables and conditional blocks. Preview across channels, schedule by time zone, A/B test subject lines and prompts, and throttle to stay within provider limits. Track sends, deliveries, reads, and replies in real time, and push events to your CRM or warehouse via webhooks.

Set up responsive support without a heavy lift. Design guided chat flows in a visual builder or as JSON: detect intent, answer FAQs, fetch order data from your CRM, and confirm actions with buttons. If confidence is low or a user asks for help, escalate to a live agent. Pingbix keeps the full thread across channels so handoff is smooth and context is intact. Create queues, skills, and priorities; route VIPs or urgent tickets first. Agents get an omnichannel inbox with shortcuts, macros, and quick actions (refunds, order lookups, cancellations). Attach CSAT surveys at close and feed results back into routing and coaching.

Automate growth and operations with event-driven rules. Trigger journeys from app and billing events: new signup, abandoned cart, failed payment, shipping update, renewal window. Orchestrate smart steps: if user is VIP and cart value exceeds a threshold, send WhatsApp with a code; no reply in 10 minutes? Follow with SMS; still inactive after a day? Send an email recap. Use language detection, preferred channel, and send windows to personalize outreach. Version your flows, run holdout tests, and compare lift. Add rate controls and deduplication to avoid spam and keep costs in check.

Build faster with developer tooling that respects production realities. Use REST or GraphQL, backed by SDKs for JavaScript and Python. Authenticate with OAuth2, sign webhooks, and rely on idempotent message sends. Test in a sandbox with replayable webhooks, then promote to production using versioned flows. Monitor delivery receipts, latency, errors, and cost in a single dashboard. Export logs, set alerts, and stream metrics to your observability stack. Connect Shopify, Salesforce, Zendesk, HubSpot, or Stripe in a few clicks and keep data in sync with bidirectional updates. Enforce SSO, roles, and audit trails to meet compliance while moving quickly.